Bus depot

I've been to two of Red Arrow's offices, one in Downtown Calgary and here in Red Deer, AB. My experience here in Red Deer office was great! Bending machine with ton of useful stuff for casual and frequent travelers (please see pictures) also whenever I called the 1-800 number I thought it was going to be a hassle but no! Callcenter people answer quickly, are very helpful providing info regarding departures from any Alberta station and habdle exact same pricing as any physical ticket office. Red Arrow Red Deer ticket office was extremely clean, lady that got me the ticket was super nice too! Smooth quick and easy transaction. Thanks!

You have to pay 10% more for a single row seat, something many people choose for safety. There are long layovers and you often dont arrive until late at night. Emails to their customer services are often blocked.

Not many seats and it was quite dirty. When we were waiting for the bus, the front door was broken and it was so cold inside the office you could see your breath. It is also not designed well for people getting dropped off. There's a paid parking lot next door but if you're just getting dropped off and have a kid and luggage it isn't very convenient.

NEW YEARS EVE Thanks to Go Transit for the free ride. I was not pleased with the heaters not working it was --22 outside I was very cold. It would be nice to have WI-FI to see when the next bus is coming. If I had to pay I would have gave 1 star.

I took ride from Toronto union station bus terminal to Ottawa Via rail station. The driver and the host were very kind and helpful. The bus was very clean. It was possible to choose a single seat with additional price. It was a very pleasant journey. Thanks to the driver and host and the company.

Clean station with no bad people around, they have chargers, washrooms, and a timed wifi for FREE.

Called no answer. Whats the point of listing a number if your employees don't pick up the phone ??

We had a trip booked from Calgary to Vancouver but was cancelled due to an avalache. We are touring from Australia and have been stranded here for 2 days. We understand that situations change due to unforeseen circumstances. This company has offered us vouchers to use at a later date. After this terrible experience, on top of having the airline losing my luggage, we will not be back. This company REFUSES to refund!!!!!! Legal stealing. Thanks for your non empathy and non understanding of our situation.

Great price and I'm glad there's finally a reliable bus service in canada. I had no problems on my trip from Calgary. The only thing I can complain about is that there was no toilet paper. Other than that, it was a pleasant ride, not too full.

I was more than pleased with my experience using the Red Arrow to travel to Edmonton. It was my 4 year olds first road trip on a bus like that and he did so awesome. The bus driver was super friendly and definitely helped make my son feel safe and comfortable. Only thing I would do different myself is bring cheap corded headphones so I can actually hear and enjoy the movies they played.